Cancellation Policy

At Fureyez, we understand that sometimes plans change. Please read our cancellation policy carefully before placing your order.

Order Cancellation Window

You may cancel your order within 24 hours of placing it, provided the order has not yet been processed or shipped. Once an order has been fulfilled and handed to our shipping carrier, it can no longer be cancelled.

How to Request a Cancellation

To request a cancellation, please contact us as soon as possible:

Email: support@fureyez.com
Phone: +1 (909) 500-3440
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (PST)

Please include your order number and the email address used when placing the order in your cancellation request.

After Cancellation is Approved

If your cancellation request is approved, you will receive a full refund to your original payment method within 5–10 business days, depending on your bank or payment provider.

Orders Already Shipped

If your order has already been shipped, we are unable to cancel it. In this case, please refer to our Refund & Return Policy for instructions on how to return the item once received.

Non-Cancellable Orders

Orders that have already been processed, packed, or shipped cannot be cancelled. This includes orders placed outside of business hours that are processed the following business day.

Contact Us

If you have any questions about your cancellation, please don't hesitate to reach out to our support team at support@fureyez.com.